Atlantis Stone Ltd - your stone solution

DOING THE JOB RIGHT, EVERY TIME...since 2006

Learn more about us by selecting from the links below...

Learn more about our product and services by selecting from the links below...

Natural stone is a collective name for thousands of different types of stone, found and quarried throughout the world...

Here you can check our Edge profiles, Learn how to send Quotation Request etc...

This page has been created to post information that applies to "OUR EMPLOYEES ONLY" and inform them about various topics, which are mainly Project Management & Human Resources related.

TERMS & CONDITIONS

DEFINITIONS


Under the terms and conditions set out below:
  • The Company means Atlantis Stone Ltd.
  • The buyer means the company, person or persons to whom a quotation is made or whom goods are sold by the Company.
  • "Goods" means products supplied by the Company under this contract.

GENERAL

  • Any order accepted by the Company whether or not it is based on or results from this or any other quotation given by the Company is deemed to incorporate theses terms and conditions; no variation or modification of or substitution for these terms and conditions (even if included in or referred to in the document placing the order) shall be binding unless specifically accepted by the Company in writing.
  • Natural materials are subject to natural markings, veining and colour variations. Some cracks and vents are also common to various materials, Atlantis Stone Ltd will not be held responsible for this.
  • No guarantee can be given that the colour shades of the materials supplied against extension orders will match exactly the original supplies.
  • Our standard completion period is 7-14 working days from time of templating. Please note that Atlantis Stone Ltd reserves the right to extend this time without notice due to nature of its business. No third party or consequential loss claims will be accepted.
  • Orders are accepted and dates for delivery given, conditionally upon our being able to secure the necessary labour and materials, and without responsibility for delays arising through risks and uncertainties of manufacture, accidents and strikes, and other causes beyond our control.
  • Supply only worktops are manufactured only to templates made from hardboard or plywood, which are submitted to us by the client. Cut outs for hobs and top-fitting sinks will be left half finished to ensure the tops are delivered intact. As Atlantis Stone Ltd is not responsible for the installation, it is the client's responsibility to depend on the services of a competent tradesman to complete any such installation including finishing cutouts. Free delivery is limited to 20 miles radius from our North Vancouver base and to the ground floor of the property only. Recipients are expected to sign a delivery note after checking worktops with the templates, once the worktops are accepted all responsibility for the goods is the clients.
  • Unless stated otherwise we have included for pointing joints between our materials only, (i.e. granite to granite joints) and not for joints between our materials and other finishes.
  • All estimates are given based on clients drawings or site measurements taken and if there is any adjustment to be made after we have completed the templating you will be notified in writing and your approval will be needed before manufacture can commence.
  • If customer insist on his drawings and do not want to do templating by Atlantis Stone, is taking personal responsibilities for measurement. Any mistakes in cutting of materials and additional adjustments will be charge extra.

VALIDITY OF QUOTATION

  • Unless previously amended or withdrawn the Company's quotation is open for acceptance for the period stated therein or where no period is stated for 30 days after the date thereof. The Company's quotation is not an offer but merely an invitation to the Buyer to make an order for goods under the terms and conditions of the quotation. The Company reserves the absolute right at any time to alter any of its selling prices and to alter terms which it allows to any Purchaser without any notice whatsoever. Subject there to the Company will make every endeavour to give forward notice of any alteration of selling prices.

PRIOR TO TEMPLATING

  • It is the client's responsibility to make sure all preparatory work is complete to allow us to template on the due date. If we make our site visit and the job is not ready for templating, there will be a re-visit charge of $200.00 + GST however, there will be no charge if the client gives 24 hours cancellation notice of the templating appointment.
    Please see our separate information sheet regarding preparatory work necessary.
  • The 50% deposit must be paid to Atlantis Stone Ltd prior to template date being given by our office.
  • Any sinks, taps & hobs must be on site when our mechanic arrives to complete the templates, or prior arrangements made to deliver such items to our factory, all other appliances such as dishwashers, washing machines, cookers & fridges should be in place and secured.

PRIOR TO INSTALLATION

  • It is the client's responsibility not to change any of the specifications of the job after templating has occurred. Should this happen it may mean re-making part of the job incurring extra charge to the client.
  • When Samples are submitted it should be noted that exact resemblances cannot be guaranteed, as these are natural materials and subject to variations in colour and markings.
  • We are specialists in the installation of our stone products however, for insurance reasons our fitters will not undertake any plumbing, carpentry, building or electrical work and it is the client's responsibility to arrange for any such tradesmen to be present when installation occurs if necessary.
  • Prior to installation we require completed carcasses, bases fully secured and levelled. All job information readily available (i.e. manufacturers templates for sink/hob cutouts, tap holes etc).

DELIVERY

  • Unless otherwise specified in the quotation, delivery shall take place when the Goods are delivered to the Buyers premises, or to such other premises as stipulated in the contract. Any dates quoted for delivery of the goods are approximate only and the Company shall not be liable for any delay in delivery of goods howsoever caused. Time for the delivery shall not be of the essence unless previously agreed by the Company in writing. Where the goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the Company to deliver any one or more of the instalments in accordance with these conditions or any claim by the Purchaser in respect of any one or more instalments shall not entitle the Purchaser to treat the contract as a whole as repudiated. Delay due to circumstances outside the control of the Company shall not entitle the Purchaser to cancel any order or refuse delivery. Goods delivered to the Buyer must be checked immediately and any damages/faults must be reported to the Company in writing, within 24 hours of delivery. The onus is on the Buyer to check all products before fitting. Fitting is considered acceptance of Quality and Design. If delivery is unsuccessful a further charge will be made for each re-delivery.

INSTALLATION

  • The installation dates/timescales supplied by the Company are estimated and while we endeavour to comply with the dates/timescales given the Company accepts no liability if these have to be changed or overrun the dates given. The Company accepts no responsibility for any products not supplied by this Company and we accept no liability for items supplied by this Company being fitted by persons outside this Company. Any snagging lists you may have must be provided to the Company, in writing, within seven days from the completion of the fitting. In the absence of any snagging lists produced within this time scale full satisfaction will be assumed.

LIABILITY

  • All conditions and warranties whatsoever as to the quality and fitness for any particular purpose for the goods supplied whether statutory or otherwise are hereby expressly excluded but every care will be taken to ensure goods supplied will conform to the Company's Standards or to specification (within the limits of reasonable accuracy). In the event of the Company recognising that the goods supplied do not conform to specification (within the limits of reasonable accuracy) the Company will in assessing the value of any allowance or replacement which it may agree to make have regard to the extent and the nature of any defect, the information given by the Purchaser as to the application of the goods, the service which the goods may have already given and all other circumstances of the case, but in any event the Company's maximum liability in all cases shall be limited to the invoice value of the goods supplied. The Company accepts no liability for consequential loss or damage to property, which is attributed to the failure of the goods supplied whether due to accident, abuse, incorrect technical assessment by the Company or its representatives or for any other reason whatsoever.

ERRORS

  • Clerical errors and omissions are subject to correction without notice.

FINANCIAL - PAYMENT TERMS

  • A deposit of 50% of the total amount including GST is required upon acceptance of our quotation (prior to templating and manufacturing), with any balance being due upon completion and prior to collection/ delivery.
  • Title of goods shall not pass to you until payment has been made in full. In the case of non-payment, we shall be entitled to re-posses the goods.
  • Balance of quoted job will become due and payable upon installation. Please ensure balance is paid to our fixers who will issue the client with a receipt or invoice.
  • Where payment is not made, Atlantis Stone Ltd reserve the right to charge interest on all overdue amounts at 5% per month until the amount and accrued interest is paid in full.
  • No work will commence or continue until the above payments are made, and any delivery dates quoted shall be amended accordingly without any liability attaching to the company.
  • Atlantis Stone Ltd will store free of charge all goods provided by it for 28 days from the date of posting to the customer of notification that the goods are ready for collection or delivery. After the expiration of the said 28 days, storage charges will be levied on a day-to-day basis, and such charges will be payable by the customer as part of Atlantis Stone's invoice. All goods stored shall at all times be at the sole risk of the customer.
  • Liability for payment for Goods shall arise on delivery, the Company reserves the right to charge interest on overdue amounts at the rate of 5% per annum above the bank base rate until the payment is made in full. Special orders must be paid in full and once ordered are not retractable. Any goods purchased ex display or special offer tiles are sold as seen and the onus is on the customers to satisfy themselves as to the quality at time of purchase. No refunds/exchanges will be available on these goods.

RETENTION OF TITLE

  • Not withstanding delivery and the passing of risk in any and all goods supplied by the Company, or any other provision of these conditions, the property in the goods shall not pass to the Purchaser until the Company have received in cash or cleared funds payment in full for the price of the goods and all other goods agreed to be sold by the Company to the Purchaser for which payment is then due. All invoices/quotations are subject to the above terms and conditions of sale (without exception).


Please read the following section carefully as it contains the conditions governing your use of the entire content of the website under the domain name http://www.atlantisstone.ca and other associated URLs (the "Site") and to any correspondence by email between us and you. By using this Site you agree to these terms and conditions of use. If you do not accept these terms and conditions in full, you must leave the Site immediately. You should also read our privacy policy which outlines how personal information you provide to us will be used.
We may amend these terms and conditions at any time without notice. You should check this webpage from time to time to review the current terms and conditions because they are binding on you. Additional terms and conditions may apply to certain products and services offered on this Site. These will be drawn to your attention when you browse, apply for and purchase any such product or service and will supersede any conflicting term in these terms and conditions.

Ownership of material

All copyright, designs, graphical and text arrangements, logos, trademarks, database rights and any other intellectual property rights in all material on the Site are owned by Atlantis Stone Ltd or its licensors. You may only use the material on the Site in accordance with the limited licence stated in our copyright notice.

Use of site

Interference or entry to the Site with intent to corrupt, damage or deny service from the Site or for commercial benefit is taken seriously and we will take such action as is necessary to protect the Site from any such activities. You acknowledge that damages may not be an adequate remedy for any infringement and that we are entitled to the remedies of injunction, specific performance, an order to deliver up materials which infringe our intellectual property rights and any other statutory or equitable relief and that no proof of special damages is necessary for reliance on such remedies.

Terms and conditions of our products and services

The content of the Site does not constitute an offer by us to sell products and services. Your request to purchase a product or service represents an offer by you that we may accept or reject and will be subject to the terms and conditions of that product or service. The information and descriptions on the Site do not necessarily represent complete descriptions of all terms and conditions in relation to our products and services. Specific details will be included in the schedule of cover, policy documents and/or conditions of purchase issued to you.
You must ensure that the details you give to us while using this Site are correct and that you have sufficient funds to cover the cost of any product or service which you intend to purchase.

Availability of site

Whilst we have taken care in the preparation of the Site, certain technical matters may be beyond our control and we cannot guarantee that you will have uninterrupted or error free access to all of the Site at all times, that defects will be remedied, or that the Site, or the server that makes the Site available, are virus free. Access may be suspended occasionally or restricted to allow for repair or maintenance or for the introduction of new services.

Complaints procedure

We aim to provide you with a first class online service. However, there may be times when you feel that we have not done so. If this is the case, we would rather be told about it so that we can do our best to solve the problem. If you have a complaint then please contact us and we will make sure that your complaint is considered immediately.

External links

Links to third party websites are provided solely for your convenience. When you activate these links you will leave the Site. We do not endorse or take responsibility for the content on third party websites or the availability of those websites and we are not liable for any loss or damage that you may suffer by using those websites. If you decide to access linked websites you do so entirely at your own risk. Please consult the terms and conditions of use and privacy statements on those websites for further details on the use of those websites.

Disclaimer

We will do our best to correct errors and omissions as soon as we can. Nevertheless, on occasion there may be mistakes in the price or type of product or service shown. In the event of such an error we reserve the right to cancel any contract we may have entered with you, but this of course will be without any liability to you and a refund will be offered.
The following provisions should be read carefully as they exclude or limit our legal liability in connection with your use of this website. Nothing in these terms and conditions attempts to exclude liability that is not permissible under applicable law, including without limitation, death or personal injury, or for fraudulent misrepresentation.
While we have taken all reasonable steps to ensure the accuracy and completeness of the content of the website, we exclude any warranties, undertakings or representations (either express or implied) to the full extent permitted under applicable law, that the website or (including without limitation) all or any part of the content or materials, accuracy, availability or completeness of the content of the website or any part of the content or materials are appropriate or available for use either in the Canada or in other jurisdictions. If you use this website from other jurisdictions, you are responsible for compliance with applicable local laws.
We accept no liability in contract, tort, negligence, statutory duty or otherwise (to the maximum extent permitted by applicable law) arising out of the use of or access to this website (which includes without limitation) any errors or omissions contained in this website or if the website is unavailable and we shall not be liable for any direct or indirect: economic losses (including without limitation loss of revenues, data, profits, contracts, use, opportunity, business or anticipated savings); loss of goodwill or reputation; special, incidental, consequential loss or damage, suffered or incurred arising out of or in connection with your use of this website and these terms and conditions.
Access to and use of this website is at the user's own risk and we do not warrant that the use of this website or any material downloaded from it will not cause damage to any property, or otherwise minimise or eliminate the inherent risks of the internet including but not limited to loss of data, computer virus infection, spyware, malicious software, trojans and worms. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties. Please note that this disclaimer does not affect your statutory rights in respect of any products or services that you purchase from this Site. If any provision in these terms and conditions shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable for any reason, such provision shall be deemed deleted and will not affect the validity or enforceability of the remaining provisions.

Waiver

If you breach these terms of use and we do not take immediate action against you we are still entitled to enforce our rights and remedies in respect of any such breach or any subsequent breach.

Jurisdiction and law

These conditions of use shall be governed by and construed in accordance with Canadian law. Any disputes shall be subject to the exclusive jurisdiction of the Canadian courts. If you wish to contact us regarding any matter set out in these terms and conditions you may do so by email, by phone or in writing.


PRIVACY

This privacy and security statement outlines how your personal information will be used and sets out some of the security measures taken in order to protect your privacy. The website under the domain name www.atlantisstone.ca and other associated URLs (the "Site") is operated by Atlantis Stone Limited. Further details of Atlantis Stone are set out in our Terms and Conditions of Use. In this privacy and security statement, "our", "we" and "us" refer to Atlantis Stone.

How your personal information is used

Your "personal information" means any information that we have obtained from you or third parties in connection with a service or product provided to you that is held now or at any time in the future by us.

Atlantis Stone Ltd. as a whole take your privacy very seriously and promise to respect your personal information. Please read this privacy statement to see how we will use your personal information, whether it has been provided to us by telephone, in writing or through your use of the Site.

Please note that this is a general statement on how personal information is used by Atlantis Stone. If you purchase a particular product or service you will receive a hard copy of a specific policy document that is relevant to that product or service. It is also available on line and is accessible via the home page for each particular product. In the event of any conflict between the terms of this privacy statement and the terms of the specific privacy statement that applies to a particular product then the terms of the latter shall prevail.

Exchange of information

We exchange personal information with other approved organisations for underwriting and fraud prevention purposes and we may provide such information to others where required or permitted by law.Your personal information will only be disclosed to a third party outside of the Atlantis Stone if such third party has agreed to keep your personal information strictly confidential and use it only for the purpose for which we provide it to them.

Preventing and detecting fraud

To prevent and detect fraud, we may do the following at any time. Share information about you with other who are entitled to do so under the Data Protection Act, the police and other law enforcement agencies. Check your details with fraud prevention agencies and, if you give us false or inaccurate information and we suspect fraud, record this with the fraud prevention agency.

Use of personal information for marketing purposes

Unless you have told us otherwise, your personal information may be used by us for research purposes and to inform you by letter or telephone of other products or services we believe may interest you. We may also contact you by email or other electronic media to notify you of other products or services we believe may interest you if you have consented to such contact. If you are contacted by such means we shall on each occasion ensure you will always be given the option to opt out of any further communication. If you have provided your contact information to us and would prefer not to receive marketing information or to participate in research, simply contact us to let us know. Please be assured that we will not make your personal details available to any companies outside the Atlantis Stone to use for their own marketing purposes.

SECURITY

Data Storage Security

Any saved personal information is held confidentially and safely on our server computer with security systems to prevent unauthorised access. We take security very seriously and we use one of the strongest available security systems to protect your communications with us. Whenever you fill in an online form, such as a request for a quote, it is automatically protected.